The protection of your personal data is a top priority for us at KITANTZIS FYTA.
Please take a moment to read this Privacy Policy and learn how the company named “KITANTZIS FYTA AG.E.E.” located at Agias Varvaras 26, 14561, Kifissia (hereinafter referred to as the “Company” or “we” or “us”), acting as Data Controller, collects, stores, uses, and generally processes your personal data or anonymous general data when you visit the website kitantzis.gr (hereinafter “site”) for analysis, experience improvement, advertising, and protection against malicious actions.
Additionally, this Privacy Policy explains how your personal data is used, shared, and protected, the choices you have regarding your personal data, and how you can contact us. For questions regarding this Privacy Policy, as well as any issue related to the processing of your Data and the exercise of your rights, you can contact us at the email address info@kitantzis.gr.
We note that your personal data is collected ONLY when using/completing the online contact form on our website, and the Data Protection Officer (DPO) is Mr. Katsanos Athanasios, President and CEO of KITANTZIS FYTA AG.E.E. All other data is collected anonymously.
A few words about the Company’s Website
KITANTZIS FYTA interests me!
www.kitantzis.gr is the Company’s website, where the online product exhibition is located. If you wish to make transactions, you should visit our specially designed premises at Agias Varvaras 26, 14561, Kifissia, call 210-8011914, or send an email to info@kitantzis.gr. We will be happy to assist you!
For any request for information or changes regarding your personal data, you should contact the company’s DPO.
What is personal data
KITANTZIS FYTA respects me!
The term “personal data” refers to information about natural persons, such as name, postal address, email address, contact telephone number, etc., which identify or can identify your identity, hereinafter “Personal Data or Data.”
What is Personal Data Processing
KITANTZIS FYTA meets my requirements.
Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Is the provision of your Data mandatory?
KITANTZIS FYTA is my family!
The provision of Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or may be optional.
The mandatory or optional nature of Data provision is indicated by an asterisk (*) next to the mandatory personal data.
If you refuse to provide the information marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting such Data, and, for example, the Company may be unable to communicate with you.
The provision of additional Data to the Company, beyond those marked as mandatory, is optional and does not affect the main purposes of data collection, but its provision serves to optimise the quality of the services provided.
What Data we collect from you
KITANTZIS FYTA cares about me!
We ensure that we collect only the absolutely necessary Personal Data, which is appropriate and clear for its intended purpose. This Data includes the following:
Data upon completion/use of the contact form
-Mandatory: email address*
-Mandatory: name, surname, postal address, telephone number so that we can contact you.
We also collect the following anonymous data to provide the best possible website experience (hereinafter “site”): we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the web pages displayed during your visit, the advertisements you click on, and any search terms you entered. Learn more about Cookies below!!!!
Your image may be recorded on CCTV when you visit our showroom.
How we use your Data
KITANTZIS FYTA offers me maximum reliability!
We want to offer you the best possible experience during your browsing. To achieve this, it is necessary to gain an understanding of you (always anonymously) by combining the Data we have collected. We then use your Data to offer you promotions for products and services that are likely to be of interest to you.
Data protection legislation allows us to do the above within the framework of our legitimate interest and the need to understand our customers in order to provide them with the highest possible level of service.
Finally, we inform you that the processing of your Data is carried out either by the Company’s specially authorised personnel, or through IT systems and electronic devices by the Company, and exceptionally by third parties who, having contractually committed to confidentiality and the protection of your Data, carry out tasks necessary to achieve the purposes strictly related to the use of our Websites, their services, and the sale of products through our Websites.
Communication: The Company uses your Data to respond to your requests/inquiries and complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also keep a record of your inquiries/requests to us to better respond to any future communication. We do this based on our contractual obligations to you, our legal obligations, and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your personal experience.
Sometimes, we will need to share your Data with a third party that provides a service (such as courier delivery or a technician visiting your premises). Without sharing your personal data, we would not be able to fulfill your request.
For sharing information about our products, services, and events.
KITANTZIS FYTA keeps me informed!
Sending newsletters/offers: With your consent, we will use your personal data, preferences, and transaction details to inform you via email, internet, phone, and/or social media about relevant products and services, including personalised/customised offers, discounts, etc. Of course, you have the option to withdraw this consent at any time.
Push notifications: Depending on your browsing, you may receive, having previously given your consent, notifications about our offers and news. Of course, you have the option to withdraw this consent at any time.
For the operation, improvement, and maintenance of our business activities, products, and services
At KITANTZIS FYTA, my opinion matters!
We develop with your best interest in mind. We work intensively to improve the service provision of the systems for the products we provide to you. We do this based on our legitimate business interests.
We want to offer you offers and suggestions that are more relevant to your interests. To help us form a better and broader picture of you, we combine your personal or anonymous data collected throughout our relationship. This will help us tailor your experience and decide what inspiration or content to share with you and your customers.
To display the most interesting content on our Websites or Apps, we will use the Data we hold about your favourite products. This is done based on your consent to receive App notifications or – for Websites – your consent to place cookies on your device. For example, we may display a list of products you recently viewed or offer you recommendations based on your purchase history and any other Data you have shared with us.
To send you survey and evaluation requests so that we can improve our services. These messages will not include promotional content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so, as this helps our products or services be more relevant to you. Of course, you are free to refuse to receive these requests from us at any time by updating your preferences in your online account.
For the protection of rights, assets, or safety, ours or third parties’
KITANTZIS FYTA protects me!
Protecting your account from fraud and other illegal activities: This includes using your Data to maintain, update, and protect your account. We also monitor browsing activity with you to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest.
Operation of CCTV Systems: In order to protect our customers, premises, assets, and partners from crime, we operate CCTV systems in our stores that record images for security. We do this based on our legitimate business interests. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring, and suspicious transaction monitoring, we will process this Data for the purposes of preventing or detecting illegal acts. Our goal is to protect our customers, employees, and partners from criminal activities.
For our compliance with legal obligations
KITANTZIS FYTA respects the laws
To comply with our contractual or legal obligations, we must exchange data with law enforcement. For example, pursuant to a court order for data exchange with judicial services.
To send you communications required by law or necessary to inform you about changes to the services we provide. For example, updates regarding these privacy notices, product recall notices, and legally required information about your orders. These service messages will not include promotional content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we cannot comply with our legal obligations.
Who are the recipients of your Data – How is your Data shared?
Access to your Data is granted to the absolutely necessary personnel of the Company, who are bound by confidentiality, and to our collaborating businesses or third-party service providers, who process your Data as Processors on our behalf and according to our instructions.
Sharing by you
When you use certain social media features on our Websites or Apps, you can create a public profile that may include information such as username, profile picture, and city. You can also share content with your friends or the general public, including information about your interaction with the Company. We encourage you to use the tools we provide to manage sharing on the Company’s social media to control the information you make available through the Company’s social media features.
The following is the policy we apply to those with whom we share your Data as described above:
We provide only the anonymous information needed for the performance of their specific services.
They may use your Anonymous Data only for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any data they hold will be deleted or anonymised again.
How do we ensure that Processors respect your Data?
The Processors acting on our behalf have agreed and are contractually bound with the Company to:
maintain confidentiality,
not send your Data to third parties without the Company’s permission,
take appropriate security measures,
comply with the legal framework for personal data protection, and especially Regulation 979/2016/EU (also known as GDPR).
International Transfer of Anonymous Data
The personal data we collect (or process) within our Websites and Apps will be stored in Greece. However, some of the recipients of the Data with whom the Company shares your Personal Data may be located in countries other than the one in which your Personal Data was originally collected. The laws in such countries may not provide the same level of data protection compared to the country that originally provided your Personal Data. Nevertheless, when we transfer your Personal Data to recipients in other countries, including the USA, we are committed to protecting your Personal Data as described in this Privacy Policy and in accordance with applicable law.
We take measures to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside the European Economic Area or Switzerland that do not ensure an adequate level of protection. We use various measures to ensure that your Personal Data transferred to these countries enjoys adequate protection in accordance with data protection rules. These include signing Standard Contractual Clauses, certifying that the recipient has adopted European Binding Corporate Rules, or adheres to the Privacy Shield between the EU-US and Switzerland-US.
How long do we retain your Data?
We retain your Personal Data for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Generally, this means that we will retain your personal data for as long as you have an account with our Company. Regarding your Personal Data related to product purchases, we retain this data for a longer period to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, your data will be completely deleted or anonymised, for example by aggregation with other data, so that it can be used in an unidentifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
Warranties
If your order included a warranty, the relevant personal data will be retained until the end of the warranty period.
Newsletter
Your consent statement for sending newsletters is kept for as long as the Company sends you newsletters, and in any case, no longer than six months from the cessation of sending them.
What are your rights?
You have the right to access your personal data.
This means you have the right to be informed by us if we process your Data. If we process your Data, you can request to be informed about the purpose of processing, the type of your Data we hold, to whom we disclose it, how long we store it, whether automated decision-making occurs, as well as your other rights, such as rectification, erasure of data, restriction of processing, and lodging a complaint with the Hellenic Data Protection Authority.
You have the right to rectification of inaccurate personal data.
If you find that there is an error in your Data, you can submit a request to us to correct it (e.g., name correction or updating a change of address).
You have the right to erasure/right to be forgotten.
You can ask us to delete your data if it is no longer necessary for the aforementioned processing purposes or if you wish to withdraw your consent in cases where this is the sole legal basis.
You have the right to data portability.
You can ask us to receive the Data you have provided in a readable format or to transmit it to another data controller.
You have the right to restriction of processing.
You can ask us to restrict the processing of your Data for as long as the examination of your objections to the processing is pending.
You have the right to object and withdraw consent to the processing of your Data.
You can object to the processing of your Data, and we will stop processing your Data if there are no other compelling and legitimate grounds overriding your right. If you have given your consent for the collection, processing, and use of your personal data, you can withdraw your consent at any time with future effect.
What is the applicable law when we process your Data?
The applicable law is Greek Law, as shaped by the General Data Protection Regulation 2016/679/EU, and generally the current national and European legislative and regulatory framework for personal data protection.
The competent courts for any disputes arising related to your Data are the Courts of Athens.
Where can you appeal if we violate the current law for the protection of your Personal Data?
You have the right to lodge a complaint with the Hellenic Data Protection Authority (postal address Kifisias 1-3, P.C. 115 23, Athens, tel. 210. 6475600, e-mail address contact@dpa.gr), if you believe that the processing of your Personal Data violates the current national and regulatory framework law for the protection of personal data.
How will you be informed of any modifications to this Policy?
We update this Privacy Policy as necessary. If there are significant changes to the Privacy Policy or how we use your Personal Data, we will publish the updated version on our website before the changes take effect and will notify you by any appropriate means.
We encourage you to regularly read this Policy to be aware of how your Data is protected. This privacy policy was last modified on May 23, 2018.
Questions and Comments?
We hope that this Privacy Policy has helped you understand how we handle your Personal Data and your rights to control its handling by our Company.
If you have any questions that have not been covered, or comments and concerns you may have regarding our Privacy Policy, please contact our data protection officer who will be happy to assist you:
Email at: info@kitantzis.gr